On the whole, does this project take steps to ensure that it anticipates, prevents and does no harm by design?

Yes

Is there any additional information you would like to share about the mechanisms, processes or policies that this project uses to avoid doing harm by design?

- Demonstrating the level of accessibility of public facilities, one should take into account that, for example, a person in a wheelchair can not enter a cafe without a ramp, but a person with low vision can. In order to personalize the map for each user, we collect data related to the health conditions of users. Such data is considered particularly sensitive and therefore requires additional protection. To prevent unauthorized access, we use the technical and legal means of data protection described in sections 7 and 9a.
- We also strive to ensure that the information posted on the website is accurate and up-to-date, whether it is a description of accessibility of facilities, or published normative legal acts regarding creation of a barrier-free environment. However, we understand that there is a risk of misinformation due to the fact that occasionally legal acts are amended, and public facilities may eventually be rebuilt, closed or renovated.
-In this regard, firstly, the administrator of the website monitors the legislation for changes once a month and, if necessary, updates the normative legal acts on the portal of 'Accessible Kazakhstan'.
- Secondly, we have provided for users a function “Confirm data about facility”. If the state of a facility does not match its description on our platform, users can leave feedback and indicate what the discrepancy is. After the administrator gets acquainted with the provided information about the state of the facility, compares the description of accessibility with the provided photos and/ or videos, the updated and / or supplemented version of the facility card will appear in the system. Users can also confirm the description of the facility if they believe that all the information about it is filled in correctly.
-Thirdly, disclaimers can be found on the platform that we do not give any guarantee regarding the accuracy of information about facilities displayed on the map and we are not responsible for this. We also warn users that normative legal acts are often edited, and we ask the users to check whether the acts remain valid by means of searching them on the information and legal system of normative legal acts of the Republic of Kazakhstan “Adilet” or in the information system “PARAGRAPH”.

Does this project collect or store personally identifiable information (PII) data and/or content?

Yes

If yes - please list the types of data and/or content collected and/or stored by the project:

• Full name
• Email
• Phone number
• Gender
• Health data
• Region of residence

If yes - does this project share this data and/or content with third parties?

No

Please describe the circumstances with which this project shares data and/or content with third parties. Please add links as relevant.

Not Applicable

If yes - does the project ensure the privacy, security and integrity of this data and/or content collection and has it taken steps to prevent adverse impacts resulting from its collection, storage and distribution.

Yes

If yes - please describe the steps, and include a link to the privacy policy and/or terms of service:

We collect and use personal data solely for the purposes specified in the privacy policy: to combat spam and protect the users against harassment and hate speech, as well as to keep in touch with the users, in particular to send notifications, requests, responses regarding usage of the portal, provision of services, processing of requests and applications from the users.
We restrict access to personal information to our employees, contractors and agents. Personal data of users is accumulated on the admin panel in the “Users” tab, which only the administrator and programmer have access to. We impose contractual obligations on the administrator: the Agreement on the confidentiality of personal data signed by the administrator states that for violation of confidentiality of personal data, the administrator undertakes to compensate the losses incurred by the subject of personal data in connection with dissemination of personal data, in accordance with the current legislation of the Republic of Kazakhstan. Similar agreements will be signed with all employees who have access to personal data of users.
In addition, we employ technical means of data protection (connecting an SSL certificate, using the OAuth2 standard, access right) mentioned in section 7.
We do not allow making user data publicly available and post data about regional coordinators (their names, phones, cities of residence and emails) only with their consent. Additionally, we can destroy the personal data immediately upon the first demand of a user.

Does this project collect, store or distribute content?

Yes

If yes - what kinds of content does this project, collect, store or distribute? (i.e. childrens books)

- Text information, photos, videos that describe public facilities
- Cards (passports) of facilities with their address, category and all information about accessibility of a facility: extent to which it meets criteria for accessibility in terms of compliance with the standards of entrance space arrangement, parameters of path of motion inside the facility and availability of parking spaces for people with disabilities; a description of service area, availability of an equipped toilet and navigation elements, and a conclusion of accessibility and safety of the facility for people with disabilities and children under 7 years old;
- Online training courses and webinars on topics related to integration of people with disabilities into society;
-Video reviews on availability of particular public facilities;
-Selection of normative legal acts a) in the field of social protection of the disabiled; b) directly or indirectly related to creation of a barrier-free environment for people with disabilities, as well as information on the types of social assistance and social support provided by the state;
- Articles (news about the project, character sketches, comments of the officials about the project).

If yes - does this project have policies that describe what is considered innappropriate content? (i.e. child sexual abuse materials)

Yes

If yes - please link to the relevant policy/guidelines/documentation.

Not Applicable

If yes - does this project have policies and processes for detecting and moderating innappropriate/illegal content?

Yes

If yes - please describe the policies and processes for detecting, reporting and removing innapropriate/illegal content (Please include the average response time for assessment and/or action. Link to any policies or descriptions of how inappropriate content is handled):

We have developed Community Guidelines that determine what we allow and what we prohibit to post on the website of “Accessible Kazakhstan”.
When a user wants to post information on a new facility on the map, or to supplement or update an existing card (passport) of a facility, all new materials are submitted to the administrator, who, within 24 hours, carefully examines if the information received contains inappropriate or illegal content. During inspection, the administrator checks it against the Community Guidelines, and if requirements for content are violated, it shall not be published.
The portal has a functionality that allows the users to submit a complaint. If a user discovers content that does not comply with the Community guidelines, one can report it in the call center, by mail or by leaving a message in the “Contacts” section. During 24 hours, the administrator analyzes the content against which a complaint was received, and, based on the Community guidelines, determines whether the content is in fact inappropriate. If it is recognized to be inappropriate, the administrator is obliged to remove the content.

Does this project facilitate interactions with or between users or contributors?

Yes

If yes - does the project take steps to address the safety and security of underage users?

Yes

If yes - please describe the steps this project takes to address risk or prevent access by underage users:

• The administrator subjects comments and content to a thorough analysis for compliance with the Community guidelines, and also revises all received complaints regarding content and comments. According to the Community guidelines, if content that violates the rights of minors or that may harm the emotional or physical health of children (representing minors in a sexual context, depicting harmful or dangerous actions involving minors, as well as violence against children and images of a naked child’s body) is detected, it will not be published and comments of this kind will be deleted.
• If we think a child is in danger based on reported content, we will assist law enforcement to investigate the violation.
• Whenever we become aware of an apparent child sexual abuse, we report it to the “Union of Crisis Centers” on hotline 150 or to the “Emergency Service 111” contact center.

If yes - does the project help users and contributors protect themselves against grief, abuse, and harassment?

Yes

If yes - please describe the steps taken to help users protect themselves.

• The administrator monitors comments on a regular basis. Spam, identical or duplicate comments and comments, the content of which is inappropriate (for a more complete description, see the Community guidelines), shall be deleted. Also, users themselves can submit a complaint about such comments in the manner described above.